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Senior Service Desk Analyst

🏒
Watpac
πŸ“ australia, Australia
πŸ“
Location australia
πŸ“…
Posted June 23, 2026
πŸš—
Commute Local Area
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Job Description

Job Description

BESIX Watpac is seeking a Senior Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley (walking distance to the Valley Train Station). You willΒ be a key resource providing exceptional delivery of IT operations and service to improve business outcomes.

The key responsibilities of this position include:

  • Provide first, second and minor third level support and handling of IT incidents and service requests including installation, configuration and deployment.
  • Perform first level technical and desktop support for overflow calls and tickets to support the Service Desk team.
  • Respond to complex technical problems and resolve incidents escalated from Service Desk team.
  • Work closely with the Service Desk Team Leader on opportunities for improvements within the team
  • Train staff on the use of hardware, software and remote access used throughout ...
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    πŸ“ Location Details

    πŸŒ†
    City
    australia
    πŸ—ΊοΈ
    Country
    Australia
    πŸš—
    Commute
    Local Area

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