We’re looking for a Senior Service Designer to help shape the future of service delivery within a large-scale IT transformation. This is an opportunity to design meaningful, human-centred experiences that simplify complexity and create real impact for customers and employees.

You’ll bring a strong user-first mindset to reimagine end-to-end service journeys, translating complex systems, platforms, and processes into intuitive and seamless experiences. With a strong foundation in Figma, you’ll create clear, compelling journey maps and service artefacts that bring stakeholders on the journey and drive alignment across teams.

Operating in a complex, enterprise environment, you’ll work closely with stakeholders across technology, digital, and operations to influence outcomes and embed better ways of working. You’ll be comfortable navigating ambiguity, connecting frontstage experiences with backend processes, and designing services tha...