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Senior Service Delivery Manager

🏢
ThoughtWorks
📍 Singapore, Singapore
📍
Location Singapore
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job responsibilities

  • Manage end-to-end service delivery for Managed Services engagements, ensuring alignment with SLAs and contractual commitments.

  • Build strong partnerships with clients and internal teams to drive operational excellence and continuous improvement.

  • Monitor service performance, incidents, risks, and operational trends, and proactively drive corrective actions.

  • Lead and coordinate major incident management activities, ensuring timely resolution and clear stakeholder communication.

  • Support service transition activities, including onboarding new applications, systems, and operational processes.

  • Collaborate with technical teams to ensure operational readiness, compliance, and consistent adoption of ITSM practices and tools.

  • Drive operational governance activities such as service reporting, service reviews, financial tracking, and stakeholder management.

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    📍 Location Details

    🌆
    City
    Singapore
    🗺️
    Country
    Singapore
    🚗
    Commute
    Local Area

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