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Job Description
What's this role about?
* Developing client relationships. * Contractual Management: actively participates in Client / internal contract negotiations * Production of Service Design requirements. * Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. * Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted services. * Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services. * Process Management: establishment and maintenance of the processes required in the provision of Client Services. * Monitors, measures and reports on regular activities which are subject to contractual agreement or service management processes (SLAβs, OLAβs or any other contrac...