About Position:
We are looking for a seasoned Service Delivery Manager to lead and manage global Service Desk operations with a strong focus on service excellence, stakeholder engagement, and operational efficiency. The role involves end-to-end ownership of service delivery, financial performance, governance, and continuous improvement while ensuring high customer satisfaction and business alignment.
- Role: Service Delivery Manager Service Desk Operations
- Location: Hyderabad
- Experience: 15+ Years
- Job Type: Full Time Employment
What You’ll Do:
- Lead and manage end-to-end Service Desk operations in a global delivery model
- Plan, implement, review, and audit service delivery to meet customer business requirements
- Negotiate, implement, and monitor SLAs while ensuring consistent service performance
- Manage IT operations, resources, and assets in compliance with governance and regulatory standards
- Drive financial management including P&L, revenu...