Responsibilities:

• Designs and implements support features within servers to ensure easy maintenance, troubleshooting, and repair in the field.
• Collaborates with product segment (marketing) on including Serviceability and Supportability features in Marketing Requirements Documents (MRDs).
• Works with product development engineers on delivery of Serviceability and Supportability features during design and development of next generation products.
• Develops tools and mechanisms within server hardware and software that allow for easy monitoring, logging, diagnostics, and fault isolation
• Reviews new server designs to verify that serviceability features function as intended and meet RAS requirements before release.
• Analyzes reported field issues to identify patterns and areas where serviceability can be improved.
• Collaterals internally (with Development, Procurement, Product Engineering, and support agents) and externally (Tec...