About The Role

Are you a strategic thinker with a passion for planning and people management? Wates Property Services is looking for a Senior Planner to lead our Customer Services team in delivering a high‑quality, customer‑focused service. You'll play a key role in driving productivity, efficiency, and continuous improvement across our operations.

We're Hiring: Senior Planner

Location: Birmingham

Full-Time | Permanent

What You’ll Be Doing

• Lead and support a dynamic team to manage resource diaries for optimal productivity
• Handle complaints, identify trends, and drive service improvements
• Produce performance reports and KPIs to enhance delivery
• Collaborate with site teams, supervisors, and clients to ensure smooth operations
• Champion health & safety standards and company policies
• Attend client meetings and manage staff performance and appraisals
• Drive continua...