Job Title Senior Salesforce CRM Business Analyst Location: Montreal- Hybrid (3 Days Work from Office) Role Description Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals. Process Mapping: Document as-is workflows and design improved to-be processes using tools like Microsoft Visio or Lucidchart. System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards. Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria. Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates. Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and development. Required Qualifications & Skills Salesforce Knowledge Proficiency in ...