Description
We are seeking an experienced Sales ops Manager to lead lead operations strategy and execution for our US and Canada. This role will manage end-to-end lead operations processes, drive cross-functional collaboration with offshore teams in India, and deliver data-driven insights to optimize lead quality and conversion rates.

Key Responsibilities
-Support the lead identification, enrichment, qualification, and distribution process for US and CA markets
-Assist with lead assignment workflows across Account Representatives in multiple verticals (Hardlines, Softlines, Consumables, and Canada teams)
-Establish and maintain SOPs for lead processing workflows and quality standards
-Contribute to improvement efforts aimed at increasing lead acceptance rates and lead-to-opportunity conversion
Cross-Functional Collaboration
-Partner closely with offshore operations teams in India to ensure seamless execution of back-end lead processing operations
-Act a...