Job summary
Regional governance and enablement role supporting Southeast Asia Epson Sales Companies (ESCs) in the development and management of Epson's Service Partner ecosystem. Responsible to establish Service Partner framework, performance measurements, governance standards, and operational policies to ensure sustainable, performance driven, customer-centric service network across the region. Work closely with ESC Customer Service teams and Regional Technical teams to drive partner capability development, performance improvement, and operational excellence. In scope for both B2C and B2B Service Partners. Key Responsibilities Partner Governance
Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation) Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development initiatives Service Governance
Review and improve service policies,...