Primary Responsibilities

• Successful implementation and management of the training department


• Training fresher, existing and experienced colleagues for all scopes of work in backend business of RCM


• Delivering training programs to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training


• Review training needs and performance on a monthly basis, conduct focus groups, gather feedback and monitor progress of batches until they are productive


• Plan and implement an effective training curriculum, content and automation


• Collaborate with management to identify training needs (TNI or TNA) for all employees


• Regularly connect with operations, quality and training to enhance training and identify areas of improvement


• Maintain up-to-date knowledge of best practices in training and development and make recommendations f...