About the Role

We are seeking an experienced Senior QA Specialist with a strong background in Customer Connect to join our quality assurance team. The ideal candidate will have over 10 years of professional experience in QA, with a proven track record in testing, process improvement, and delivering high-quality software products. This role requires deep expertise in Customer Connect platforms, excellent analytical skills, and the ability to collaborate with cross-functional teams to ensure seamless customer experiences.

Key Responsibilities

• Design, implement, and execute comprehensive test strategies and plans for Customer Connect solutions.
• Lead end-to-end testing activities, including functional, regression, integration, and user acceptance testing.
• Demonstrate expertise in test design, review, and execution for banking applications and customer engagement platforms.
• Identify, document, and track defects, providing...