The Senior QA Engineer is responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation. This role owns end-to-end test strategy and execution, with a strong focus on voice testing services, system integration testing, and customer experience validation. The position plays a critical role in ensuring that releases meet functional, technical, and quality expectations before deployment.

The role works closely with IVR Engineers, Application Architects, Product Owners, and Project Managers. It combines hands-on testing, test planning, and coordination across multiple releases in an enterprise delivery environment.

Responsibilities:

• Plan, execute, and report on testing activities for IVR and applications
• Develop and maintain test plans, test cases, and test scripts based on design and requirement documents
• Lead v...