Imperial College London is undertaking ambitious, organisation-wide transformation to ensure our professional services continue to support world-leading research and education.

What you would be doing

We are looking for an experienced Senior Programme Manager – Service Design to lead a portfolio of service design programmes that are reshaping Imperial’s operating model across multiple business areas. Sitting within the Transformation Team and working in a matrix environment, you will operate at a senior level with visibility across the organisation supporting major initiatives including digital transformation, ERP implementation and campus development.

This is a highly varied role requiring large scale Service Design experience including:

• Programme leadership – planning, governance, risk and dependency management, stage‑gate assurance, business cases and benefits realisation
• Data and insight – translating service d...