Description
Every customer deserves support that feels like it was written by someone who speaks their language natively — even when it wasn't. We're building toward a future where translation technology erases that gap entirely. As Sr. Program Manager of Translation Quality, you will own that future: identifying and continuously advancing the technologies and processes that deliver native-quality experiences at global scale.

Amazon Advertising Support Products & Services is seeking an innovative, strategic, and technically curious Sr. Program Manager to lead our Translation Quality program across advertiser support experiences. In this role, you will own the strategy and execution for how translation quality is measured, improved, and scaled across multiple support surfaces, including text and multimedia-based help experiences, AI-powered chat, human-led chat and email support interactions, and document translation workflows. This is not a traditional localization role. We...