Drive operational excellence at McKesson as a Senior Program Manager for Contact Center Technology Services. This role leads program execution and continuous improvements within a multi-platform environment.
In this position, you will oversee operational program execution while coordinating sprint planning and delivery cadence. With over 10 years of relevant experience, you will manage business-sponsored projects and service operations, ensuring alignment to the service strategy. Your expertise in program management methodologies like Agile and AI tools will play a vital role in enhancing reporting and decision-making across the organization.
Key Responsibilities:
• Lead delivery execution for continuous improvement and tech maintenance
• Manage business projects with precise milestone tracking
• Translate service demand into actionable plans
• Drive transparency in program status and risks to stakeholders
• Facilitate cross-functional coordination to resolve deliv...