Suitability to undertake the responsibilities mentioned above at the required level

• experience in production support, application support, or a related role.

• Proficiency in troubleshooting and root cause analysis, knowledge in SQL, PL/SQL, familiarity with database management,

and experience with monitoring tools.

• Strong problem-solving abilities, excellent communication skills, ability to work under pressure, and effective time management.

• Relevant experience in providing ITSM using ITIL best practices.

• Preferably with experience in handling Microsoft SharePoint based applications

• Proficiency in Datadog or other cloud-based monitoring tools for performance analysis.

• Must have experience with Azure DevOps (Boards, Test Plans, Repos/Git, Pipelines)

• Must have experience in Agile, e.g., Scrum or Kanban