Lead Squared is a fast-growing Saa S CRM company serving 2,000+ customers globally with a growing presence across India, US, Middle East, ASEAN, ANZ, and South Africa.
We are looking for a Lead Product Support professional to drive customer issue resolution, mentor support engineers, and collaborate closely with product and engineering stakeholders to deliver an exceptional customer experience.
Key Responsibilities:
Lead and mentor product support engineers handling enterprise customer issues
Own critical escalations and ensure timely resolution within SLA timelines
Troubleshoot complex product, API, webhook, and integration-related issues
Collaborate with Product and Engineering teams on bug resolution and product improvements
Drive support process improvements, documentation, knowledge management, and operational excellence
Support onboarding, customer training, and adoption initiatives
Monitor support quality and ensure high customer satisfaction
Requir...