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Senior Product Support specialist

🏢
Eurofins
📍 Bengaluru, India
📍
Location Bengaluru
📅
Posted June 17, 2026
🚗
Commute Local Area
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Job Description

Job Description

SUMMARY OF POSITION AND OBJECTIVES:

Eurofins is seeking a highly skilled and experienced Senior Product Support Specialist to join our IT Product Support team. The ideal candidate will have 5–7 years of hands-on experience in Microsoft Dynamics 365 CRM, with deep expertise in Sales and Customer Service, knowledge on Customer Insights, and Customer Voice modules. This role is pivotal in ensuring the smooth operation, maintenance, and support of D365 CRM applications and integrations across Eurofins companies.

Job description:

  • Provide Level 2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support on Application and its interfaces.
  • Operate within the program’s service level agreements in order to solve customer issues and satisfy the requests.
  • Drive all owned tickets towards closure with high customer satisfaction.
  • Implement key ro...

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    📍 Location Details

    🌆
    City
    Bengaluru
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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