Job responsibilities include but are not limited to:

• Debug, and troubleshoot incidents with Sonatype products and solutions
• Replicate customer issues
• Assist product management in developing and prioritizing enhancement lists
• Summarize, communicate, and elevate customer experiences to management
• Contribute to and maintain Knowledge Base
• Respond to customer inquiries via support cases, email, chat and phone

Required Experience / Skills:

• 6+ years experience supporting complex enterprise software solutions
• Familiarity with the Java programming language
• Passion for providing the best support experience possible
• Exceptional communication skills – written and verbal
• Familiarity with Linux command line tools
• Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)

Experience with any of the following will be h...