Responsibilities

• Own the roadmap and delivery for key product areas, keeping everything aligned with the bigger-picture strategy
• Get hands-on with user experience: run research, explore the data, and talk to users to uncover what really matters
• Turn insights into clear, prioritised product requirements and work closely with Design, Engineering, Marketing, and Ops to prototype and iterate quickly
• Prioritise work based on impact - balancing quick wins with long‑term goals that benefit both users and the business
• Define and track KPIs, and adjust post-launch to boost adoption, engagement, and retention
• Lead go-to-market efforts: shape launch plans, support Customer Success, and ensure teams across the org are set up for success
• Advocate for the customer throughout the product lifecycle, keeping things simple, intuitive, and user-friendly
• Help shape tools and systems that support critical user journeys (onboarding...