A leading BPO company in Pampanga is seeking a Service Excellence Sr Manager responsible for executing Six Sigma initiatives and leading process improvement projects. The ideal candidate will have a Bachelor's Degree and 5-8 years experience in collections within a BPO setting, along with managerial experience and Lean Six Sigma certification. This role includes collaborating with teams to improve customer experiences and achieve financial goals, making a significant impact on the organization's success.
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