We are seeking a Senior Process Analyst to join the Personal Insurance Business Process Engineering & Operations Group. The ideal candidate is a business process expert with Lean Six Sigma capabilities, advanced BPMN process mapping skills, change enablement expertise, and consulting experience.

This role will focus on optimizing insurance processes, enhancing operational efficiency, and ensuring standardization across underwriting, claims, policy servicing, and billing workflows. The Senior Process Analyst will collaborate with key business stakeholders to align process improvements with technology, compliance, and customer experience objectives.

Key Responsibilities

1. Business Process Engineering & BPMN Mapping
   Lead end-to-end business process analysis and documentation using BPMN Level 5 standards.
   Map and optimize underwriting, policy servicing, claims, and billing processes for effi...