Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
About The Role The Senior Problem Manager is a key role within the GBS IT Service Management Office, Service Operations department.
The Senior Problem
Manager is responsible for overseeing and enhancing the problem management process, collaborating with other process owners, and ensuring effective communication and data exchanges between various stakeholders of IT and Business. Plays a key role in designing and maintaining Problem Management process policies, documenting workarounds and solutions, as well as managing problem records related to incidents and proactive measures. This involves overseeing the comprehensive documentation of workarounds, solutions, and problem records, ensuring a systematic and well-documented ap...