Drive AI-enabled support innovation with Ingram Micro as a Senior Principal Product Manager. Lead the strategy for Unified Support and AI Experience in a global context.
Ingram Micro is seeking a visionary leader with extensive product management experience in enterprise SaaS, cloud, and platform environments. In this crucial role, you will define product strategies and execute roadmaps, focusing on AI transformation in support operations. Your expertise in conversational AI, intelligent automation, and user experience will guide the development of customer-centric solutions globally.
Key Responsibilities:
• Define and execute product strategy for Unified Support globally
• Lead AI transformation across multiple support channels
• Drive automation and workflow orchestration initiatives
• Collaborate with Engineering and Operations teams
• Build seamless omnichannel support experiences
Requirements:
• Bachelor's degree in relevant fields
• 8+ years of Produ...