Drive customer service excellence as a Senior Payments Officer in Toronto with Scotiabank. Focus on efficient payment execution while managing team operations and compliance requirements.

Located in Money Transfer Operations, this senior role emphasizes payment processing and compliance. You will deepen client relationships and enhance services under internal policies. Responsibilities include smooth transaction execution, operational oversight, and driving process improvements to minimize risks and enhance customer satisfaction.

Key Responsibilities: • Lead a customer-focused culture to strengthen client ties • Ensure prompt execution of payment instructions • Process accounting entries efficiently without delay • Clarify procedures and improve training documentation • Participate in internal testing and quality assurance reviews

Requirements: • Working knowledge of bank operating processes • Familiarity with domestic and international wire payment regulatio...