Position Summary

We are seeking a highly motivated and experienced Patient Care Representative to join our team. This role is crucial in managing patient inquiries with genuine empathy, qualifying prospects, and coordinating with insurance providers with meticulous care.

The ideal candidate is deeply empathetic and detail-oriented, with extensive experience in handling complex patient interactions with compassion. We are looking for someone who can wholeheartedly take ownership of processes and isn’t afraid to thoughtfully build out their own scripts and workflows.

In this role, you will have an immediate, profound impact on people's lives, providing support and understanding every step of the way. Collaboration, infused with kindness and mutual respect, is key to being successful in this role.

Key Responsibilities

• Handle inbound and outbound calls with profound empathy by assisting Medicaid patients with inquiries and se...