Location
remote
Posted
June 15, 2026
Commute
Local Area
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Job Description
Role
Manager / Senior Manager Operations (Travel Background)
Job LocationWestern Cape, South Africa
Work ModeFull Onsite
ShiftsRotational
Profile SummaryAtain is looking for a Manager / Senior Manager Operations (Travel Background) in a Contact Centre services environment. The position is responsible for providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership.
Primary Job Responsibilities Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company Responsible for opportunity identification Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality Manage a...