Position: Senior Operations Manager

Number of hours: 40 Hrs/week

Schedule: TBD

Responsibilities

• Oversee day-to-day operations of the customer service team, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
• Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and overall performance.
• Manage and mentor a team of operations managers, supervisors, and customer service representatives to enhance performance and professional growth.
• Collaborate with clients to understand their business needs, provide insights, and ensure high-quality service delivery.
• Drive continuous process improvements, leveraging data analytics and industry best practices.
• Monitor and analyze operational data to identify trends, opportunities, and areas for optimization.
• Ensure compliance with company policies, indust...