Role Overview:
Seeking an experienced Operations leader to manage end-to-end lending operations across vehicle and construction equipment financing businesses. The role involves operational governance, process excellence, compliance management, audit readiness, customer experience, and digital transformation initiatives.
Key Responsibilities:
Managing End-to-End Lending Operations
Develop and maintain operational policies, SOPs, process maps, and control frameworks
Align operational processes with RBI regulations and internal governance standards
Identify operational risks and implement corrective/preventive actions
Manage operational risk assessments, exception tracking, and control monitoring
Responsible for Audit & Compliance
Team Management & Training
Customer Experience & SLA Management
Drive automation and digitization initiatives across lending operations
Vendor & Outsourcing Management

Experienc
e10–15 years of experience in NBFC ...