About the Role:
We are seeking an experienced Operations leader to head the Compliance and Customer Servicing functions. The role involves building and leading a high-performing team, establishing robust processes and controls, and driving operational excellence across the lending lifecycle.
KEY RESPONSIBILITIES
1. Team Leadership
Hire, build, and manage the operations team; define KRAs; conduct performance reviews; ensure succession planning.
2. SOP Development
Design, document, and maintain SOPs aligned with regulatory and business requirements.
3. Internal Controls
Establish controls framework, maker-checker processes, and ensure timely closure of audit observations.
4. MIS & Reporting
Develop dashboards and periodic reports on TAT, SLAs, compliance status, and exceptions.
5. Compliance Oversight
Manage CERSAI, ROC filings, document custody, bureau reporting, PDD tracking, and auditor coordination.
6. Customer Servicing Oversight
Oversee NAC...