Job Description:

• Delivery Excellence: Understand and follow all operational and procedural related activities and tasks in order to deliver as per SLAs
• Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.
• Process Knowledge: Understanding of the business process and the ability to identify process gaps.
• Business Reporting – Source, interpret reporting diagnostics to better drive and enhance the business performance and outcomes to ensure business objectives/targets are achieved. Ensure actions are in place to address anomalies.
• General Administration – Analyze intraday reporting and ensure tactical measures for smooth service delivery.
• Capacity management and resource planning – To ensure that 100% billable...