📍 Jobs Near Me
For Job Seekers For Employers
📍

HiringNearMe.work

Local Jobs, Zero Commute

Jobs
Home › Jobs Near Malaysia › Senior Operations Manager, Global Service Support Centre
📍 Local Job Near You

Senior Operations Manager, Global Service Support Centre

🏢
Transaction Network Services
📍 Kuala Lumpur, Malaysia
📍
Location Kuala Lumpur
📅
Posted June 16, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Description

: (including but not limited to)

·24/7 Accept/Orchestrate Service Desk & NOC Operations

  • Overall accountability for 24/7 Level 1 Service Desk operations including the APAC Regional TNSLink Support Team
  • Ensure consistent performance across TNSLink NOC and Accept/Orchestrate Service Desk.
  • Ownership of ITIL-aligned incident, service request, and escalation processes.
  • Provide ‘high level’ backstop to shift supervisors in ensuring pro-active ticket queue management

    • ·Incident & Major Incident Management

  • Senior escalation authority for critical incidents.
  • Coordinate cross-functional response during service-impacting events.
  • Oversee root cause analysis and corrective actions.
  • Comply with TNS incident management policy and process to ensure the effective management of all service incidents
  • Drive TNS vendors in resolution of service incidents forming part of TNS service, but which are o...

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Kuala Lumpur
    🗺️
    Country
    Malaysia
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Kuala Lumpur

    View Local Jobs