About the job Senior Operations Manager (EGGS)

Position: Senior Operations Manager
Number of hours: 40 Hrs/week
Schedule: TBD

Job Summary:

We are seeking a dynamic and results-driven Senior Operations Manager to lead and optimize our customer service operations within our Business Process Outsourcing (BPO) environment. This role is responsible for driving operational excellence, ensuring client satisfaction, and managing a high-performing team. The ideal candidate will have a strong background in customer service operations, people management, and process improvement within the BPO industry. This is a client-facing role and will also directly report to the internal Head of Operations.

Key Responsibilities:

• Oversee day-to-day operations of the customer service team, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
• Develop and...