Senior Operations Manager - Collections (B2B)

Overview of role, purpose, and scope

Senior Operations Manager requires management of 1 or 2 markets over a span of 150+ people as part of a large account. The person should be an expert in the Order to Cash space with strong understanding of B2B Collections and Dispute Management

This role requires ability to build strong working relationship with the President, CFO and VP layers of the sub-client. You will be responsible to deliver day-to-day operations for the Order to Cash Functions. He/She will be responsible to manage delivery across combination of Collections (B2B) and Dispute Management

The role is expected to bring best in class initiatives to drive year over year productivity, automation and suggested systems enhancements ensuring the longevity of the operation, organisation optimisation and continuous i...