About the Role

Senior Operations Associate, Network at Relay. Own day‑to‑day operational processes that drive forecast guidance, keep the network on track, step in when things break, and coordinate teams during operational stress.

Responsibilities

• Own the quality of day‑to‑day forecast guidance. Co‑build and operate the systems that decide how much volume flows through our network every day, ensuring teams plan to the right number – neither over‑ nor under‑planning. Continually improve these systems, partner with other Operations teams to resolve issues, and maintain a clear specification for Data and Engineering to automate further as resources become available.
• Plan the business through scheduled operational moments. When demand is going to deviate from the norm – busy shopping periods, holidays, planned promotions – develop the operational plan and make sure all relevant teams are prepared, aligned, and acting on the same source of t...