Job Overview Job Title Senior Operations Analyst Job Code COE-W05-02 Job Family/Function COE-Operations Development, Optimization & Analytics Direct Manager / Reporting to Operations Control Manager Seniority Level Senior Level Job objective (Purpose, Engagement, and Delivery) Purpose: To execute daily operational tasks accurately and in line with established procedures, monitor internal tools, support process audits, and assist in identifying areas for improvement across business operations.

Engagement : To work with the Operations Control Manager and cross-functional teams, carrying out follow-ups on operational issues, sharing findings and recommendations, and supporting training sessions on internal tools for internal users.

Delivery: To complete assigned operational tasks and follow-ups on schedule, participate in process audits and compliance checks, maintain up-to-date process documentation, monitor tool availability, prioritize daily initiatives...