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The **Senior Operational Quality Associate** plays a critical role on the SOP Reconciliation team, responsible for ensuring accuracy, consistency, and integrity of SOP across assigned workflows. This position focuses on reconciling SOP outputs, identifying and investigating discrepancies or outliers, and clearly documenting findings and resolutions. The role requires a high level of attention to detail, strong written communication skills, sound judgment, and a commitment to operational excellence and continuous improvement in a fast‑paced environment.

In this role, you will report to the Manager, Fulfillment and work a hybrid/remote work schedule (2 days in office, and 3 days remote).

**Essential Duties and Responsibilities:**

+ Reconcile SOP totals accurately and within established service-level agreements (SLAs).
+ Identify, research, and resolve discrepancies, variances, or outliers across SOP reports and data sources.
+ Ensure reconcil...