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Senior Operation Manager

🏢
HKT
📍 Hong Kong, Hong Kong
📍
Location Hong Kong
📅
Posted June 11, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities


  • Oversee and manage the day-to-day operations of the eMPF Service Centres and Contact Centre teams to ensure smooth, efficient, and compliant service delivery.

  • Lead and coordinate User Acceptance Testing (UAT), system enhancements, and end‑to‑end operational trial runs for both new and existing eMPF Centres.

  • Coordinate with different department on system and workflow facilitation 

  • Support the setup of new centres/teams, including facility preparation, equipment installation, resource planning, and participation in recruitment and onboarding processes.

  • Supervise the Contact Centre team, including handling complex customer cases, escalations, and investigations while ensuring adherence to pension-related regulatory requirements.

  • Assist in maintaining and updating audit programs; prepare and complete audit documentation and conduct regular service audits to ensure compliance with company polic...

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    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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