Core Responsibilities

• Contribute to the development of One Stop Shop processes and procedure improvements to ensure the delivery of world‑class service to customers.
• Assist in resolving day‑to‑day operational issues related to internal and external customer relations.
• Stay up to date on the services and associated processes, including rules and regulations offered by Communities Affairs.
• Provide support to educate customers on the required information and the importance of accuracy while explaining the rules and regulations governing different services.
• Maintain a high level of quality interaction with customers throughout the entire customer‑service process journey.
• Re‑emphasize the rights and associated responsibilities of the customers and inform them about other services offered by the Communities Affairs.
• Follow up with customers to ensure that renewal processes and procedures of the Communities Affairs are ...