This organisation supports businesses across the UK with secure, always-on cloud and infrastructure services. This role sits at the heart of operations, keeping critical systems running smoothly while helping customers get more from their technology.

Role Overview:

• 24/7 role: 4 days on, 4 days off (Shifts are 4x 7am-7pm, then 4 Days Off, then 4x 7pm-7am)
• Location: Studley, B80 7BG (Office based – when on day shifts, remote at weekends or when on nights)
• Salary: Up to £50,000 + £9,300 Shift Allowance

What You’ll Be Doing:

• Acting as the senior escalation point for incidents, requests and technical challenges across managed services
• Owning shift delivery — balancing incidents, changes, requests and proactive work to hit service levels
• Leading patching, maintenance and monitoring activities to improve stability, security and compliance
• Playing a key role in change man...