Location
oakville
Posted
June 06, 2026
Commute
Local Area
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Job Description
Elevate your technical career as a Senior Microsoft 365 Support Engineer with Softchoice. Deliver exceptional support for Microsoft 365 while mentoring junior engineers and ensuring incident resolution.
The ideal candidate will leverage 7+ years of experience in Microsoft-focused support roles. You'll resolve complex incidents across Microsoft 365 platforms and collaborate closely with cross-functional teams. Your background in Azure will aid in providing seamless support and operational compliance while guiding others in best practices.
Key Responsibilities:
β’ Resolve incidents across Microsoft 365 platforms like Teams and SharePoint
β’ Lead end-to-end incident resolution and RCA efforts
β’ Create support cases and manage escalations effectively
β’ Conduct daily ticket reviews for quality assurance
β’ Assist in onboarding clients with system configuration
Requirements:
β’ 7+ years of experience in a Microsoft-focuse...
The ideal candidate will leverage 7+ years of experience in Microsoft-focused support roles. You'll resolve complex incidents across Microsoft 365 platforms and collaborate closely with cross-functional teams. Your background in Azure will aid in providing seamless support and operational compliance while guiding others in best practices.
Key Responsibilities:
β’ Resolve incidents across Microsoft 365 platforms like Teams and SharePoint
β’ Lead end-to-end incident resolution and RCA efforts
β’ Create support cases and manage escalations effectively
β’ Conduct daily ticket reviews for quality assurance
β’ Assist in onboarding clients with system configuration
Requirements:
β’ 7+ years of experience in a Microsoft-focuse...