Job Purpose

• This is a strategic leadership role responsible for overseeing Control Tower operations across the region — covering one of the key data center logistics customers.
• The role ensures discipline to the Global Target Operation Model blueprint, embedding predictive SLA governance, digital visibility, and cross-country/region standardization. By translating customer‑specific requirements into operational execution, the Director acts as the bridge between regional product leadership and country Control Tower teams — driving consistency, customer retention, and profitable growth in line with DGF Strategy 2030.

Key Responsibilities

Leadership & Alignment

• Translate GTOM/DGF Non-Standard services principles into customer‑specific Control Tower playbooks covering SLA, visibility, and escalation management.
• Align country Control Tower structures to regional and product growth priorities.
• Stand...