Senior Manager - Service Restoration
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Job Description
Job Title: Senior Manager - Service Restoration
Location: Taguig City, Philippines
Department: Supply Chain
We're looking for a Senior Manager Service Restoration to lead high-priority incident response and recovery efforts in a fast-paced, enterprise-level environment. If youre experienced in managing critical incidents, driving service improvements, and leading cross-functional teams, this role is for you.
Key Responsibilities
Operations Management
Lead and manage all Priority 1 & 2 incidents and mission-critical issues.
Facilitate escalations through multiple channels (hotline, Teams, email, in-person).
Drive real-time incident recovery and coordinate with technical teams.
Ensure adherence to ITIL processes throughout the incident lifecycle.
Validate incident sever...