Application Deadline: 05/28/2026

Address: 33 Dundas Street West

Job Family Group: Technology

Senior Manager, Service Delivery & Problem Management

Wealth Management Technology (WMT)

Hybrid Toronto (2–3 days in office)

Role Summary

The Senior Manager, Service Delivery & Problem Management is a critical leadership role within Wealth Management Technology (WMT), accountable for the reliability, resiliency, and operational excellence of mission‑critical technology services. This leader owns the end‑to‑end service delivery lifecycle, including major incident response, service restoration, problem management, governance, and continuous improvement. You will lead teams responsible for 24/7/365 operational support, drive data‑driven performance management, and partner closely with Wealth business leaders, CIO teams, and enterprise technology stakeholders. This role also champions automation, AI‑enabled capabilities, and mode...