…be the strategic leader, driving customer retention and loyalty activities for our device protection & micro‑insurance services. This is a regional role that focuses on creating and driving retention strategies and initiatives with our partners (telecommunications, retailers, etc), leveraging AI solutions and omni‑channel environments. You will lead efforts to improve customer engagement, reduce churn and strengthen relationships through personalised communication, loyalty programs and data driven retention activities.

You will be responsible for…

Customer Retention Management

• Analyze customer behavior and churn trends to identify at‑risk segments and design targeted retention strategies.
• Collaborate cross‑functionally with Customer Experience, Product, and Marketing teams to strengthen customer loyalty, engagement, and satisfaction.
• Develop and execute data‑driven retention campaigns and lifecycle programs aimed at improving...