Important Note

This role is only intended for candidates who are already living and based in the UAE.

Job Overview

The Senior Manager – Customer Success (Retail Executive) will act as a strategic partner to key retail clients across the region. The role focuses on delivering a seamless, analytics‑driven client experience, leading high‑impact engagements, and strengthening long‑term partnerships. This position oversees major strategic Retailers and supports multi‑market needs across MEA.

Key Responsibilities

Client Leadership & Strategy

• Act as senior relationship owner for key retail clients, managing executive‑level engagement. Own client management and communications.
• Identify and engage senior stakeholders across client organizations. Build client relationships and identify sales opportunities.
• Partner with Account Directors to define and execute strategic service direction and support rene...