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Senior Manager, Quality Assurance (QA Specialist)

🏢
M&G
📍 Mumbai, India
📍
Location Mumbai
📅
Posted June 03, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

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Job Description

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

  • Conduct independent QA sample-based reviews/testing of FC Screening, TM, CDD and EDD cases to assess quality, accuracy, and adherence to internal policies and regulatory requirements across the Life business.
  • Ensure clear, constructive QA feedback of the review/testing outcomes are communicated to the relevant 1LoD FC functions.
  • Document testing results and prepare reports, highlighting any deficiencies or areas for improvement.
  • Track remediation actions and verify closure through follow‑up QA checks.
  • Convene calibration forums to ensure uniformity and precision of QA practices.
  • Prepare periodic QA reports, summarising trends, error patterns, control weaknesses, and improvement opportunities for manageme...

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    📍 Location Details

    🌆
    City
    Mumbai
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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