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Senior Manager, Programme Management
AirAsia rewards
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kuala lumpur, Malaysia
Location
kuala lumpur
Posted
June 06, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Develop and manage the end-to-end member privileges framework, including lifestyle, travel, and experiential benefits.
- Identify opportunities to enhance member happiness by leveraging customer insights, data analytics, and market trends.
- Liaising with Commercial, Growth and Merchant Operation Department to build, maintain and enhance partnerships with airlines, hotels, lifestyle brands, financial service providers and other service providers to expand member benefits.
- Measure KPIs and ROI, and report on engagement, satisfaction, and retention metrics.
Member Experience & Engagement
- Ensure member privileges are seamlessly delivered across touchpoints (digital, in-person, partner channels).
- Design and launch initiatives that delight members beyond transactional benefits β e.g., surprise-and-delight rewards, exclusive events, and recognition programs.
- Create customer-centric policies and ensure consisten...