The Role

The Senior Manager of Professional Services will be responsible for leading and managing a team of Implementation Consultants, ensuring the successful delivery of Fusion’s software implementation and enhancement projects. This individual will play a critical role in driving customer satisfaction, revenue growth, and operational excellence within Fusion’s professional services organization. The successful candidate is a strategic thinker, strong leader, can scale the team to meet growing business needs, and possesses exceptional client relationship management skills.

Key responsibilities of this role:

· Lead and mentor a team of billable professional services resources, providing guidance, coaching, and support to ensure their individual and collective success

· Set clear objectives and performance expectations for the team, fostering a high-performing culture of accountability and continual learning

· Collaborate with team members ...